Welcome to Hoka Shoes Sales! We’re dedicated to providing premium performance footwear for athletes and active individuals worldwide. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

About Our Products

What types of performance footwear do you offer?
We specialize in high-quality footwear for various sports and activities, including:
  • Running Shoes (road and trail)
  • Tennis Shoes
  • Pickleball Shoes
  • Lifestyle Sneakers
  • Sandals & Slides
Each category is designed with sport-specific technologies to enhance your performance.
How do I choose the right shoe for my activity?
Our shoes are engineered for specific sports to optimize performance. Consider:
  • Running Shoes: Cushioned for impact absorption during road running
  • Trail Running Shoes: Aggressive tread for off-road terrain
  • Tennis/Pickleball Shoes: Lateral support for court movements
  • Lifestyle Sneakers: Comfort-focused for everyday wear
If you need personalized recommendations, email our team at [email protected].

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
  1. Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
  2. Free Shipping (orders over $50): 15-25 business days via EMS
All orders process within 1-2 business days.
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. Our Colorado-based team packs all orders with care before they begin their global journey.
How can I track my order?
You’ll receive tracking information via email once your order ships. Use this to follow your footwear from our warehouse to your doorstep.
What’s the best day to order for fastest processing?
For fastest processing, order Monday-Friday. Weekend orders begin processing the next business day.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the date of receipt. Items must be unworn and in original condition with all packaging. Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Account & Customer Service

How do I contact customer service?
Our athlete-enthusiast team is ready to help! Email us at [email protected] for any questions about:
  • Product recommendations
  • Order status
  • Returns/exchanges
  • Delivery concerns
Where is Hoka Shoes Sales located?
Our headquarters is at:
1822 North Grand Avenue, Pueblo, CO 81003, USA
Though we ship globally, we maintain the personal touch of your local running store.

Didn’t find your answer here? Our customer service team is always happy to help you find your perfect performance footwear. Contact us at [email protected].

Ready to experience the Hoka Shoes Sales difference? Browse our collection today!